Stories · as read on the Mining station
The Warranty Gap in Bitcoin Mining
Joshua Bell of Revolve Labs says miners protect their phones but not the ASICs that earn their revenue, and pitches a warranty to close the gap.
Months since a machine went out for repair, and no word on where it is. A warranty claim denied, and a bill for the repair anyway. Joshua Bell, director of revenue at Revolve Labs, says those are the complaints he hears from Bitcoin miners, and he built his talk at Mining Disrupt Fort Lauderdale 2025 around them. Bell's diagnosis is about money.
Miners, he argued, make no financial commitment to the health of their machines, so when something breaks they take whatever service they can get. As he put it, "When we do not commit financially, we end up with shoddy repairs, unacceptable turnaround times, and decreased access." He said that is a risk to the machines and to a miner's margins and revenue. His company set out to build something not just sellable, but usable. The answer is ASIC Assure, a warranty for mining hardware.
Bell said it is backed by two insurance partners: CNA, which he called one of the largest insurance providers, and an insurance administrator. The coverage he listed takes in hashboards, fans, control boards and power supplies. Shipping is free, so a miner does not have to wonder whether a claim will be accepted and whether they will pay to get the machine back. He also pitched predictable costs.
Stay within the policy conditions, he said, and the machine is repaired, goes to the front of the line, and is handled by the company's repair affiliates. A customer portal is meant to show where each machine is in the process and when it is coming home. Transparency, Bell said, is one of the industry's problems, and operators need to be able to trust again. His case for paying for coverage came down to one line: downtime is the enemy of revenue and profitability.
Miners, he said, reach for quick fixes instead of making sure a machine earns back its cost. He closed with a comparison. People warranty or insure the accessories they carry every day, but not the machines in their farms and repair centers, which he called the beating heart of Bitcoin. Miners, he said, look for the chance to buy next-generation machines, but not to adopt next-generation solutions for the ones they already run.
The talk was recorded in March 2025, when Bitcoin traded at $87,393. Today it is $82,681. The full story is on Mining Disrupt at miningdisrupt dot com, and many more like it play around the clock on Bitcoin Radio.